body[data-mode=agent]{font-size:15px;--secondary:#6f7886}
:root[data-theme=warm] body[data-mode=agent]{--secondary:#786f68}
:root[data-theme=dark] body[data-mode=agent]{--secondary:#a9b6c6}
body[data-mode=agent] .workspace{grid-template-rows:48px minmax(0,1fr)}
body[data-mode=agent] .rail{grid-row:1/3}
.workspace-topbar{grid-column:2/4;grid-row:1;display:flex;align-items:center;justify-content:space-between;padding:0 22px;border-bottom:1px solid var(--border);background:var(--panel);color:var(--secondary);font-size:14px}
body[data-mode=agent] .inbox,body[data-mode=agent] .conversation-panel{grid-row:2;min-height:0}
body[data-mode=agent] .insights-panel{grid-row:2}
body[data-mode=agent] #sound-toggle{display:grid;place-items:center;width:36px;height:36px;border-radius:8px;color:var(--secondary);background:transparent}
#sound-toggle span{display:block;width:21px;height:21px;background:currentColor;mask:url('/nav-bell.svg') center/contain no-repeat}
#sound-toggle:not(.enabled):after{content:'';position:absolute;width:24px;height:2px;transform:rotate(-45deg);background:currentColor;box-shadow:0 0 0 2px var(--panel)}
body[data-mode=agent] #sound-toggle.enabled{color:var(--accent);background:var(--accent-soft)}
body[data-mode=agent] .inbox-head h1{font-size:17px}
body[data-mode=agent] #search{font-size:14px;padding:11px 12px}
body[data-mode=agent] .tabs{gap:15px}
body[data-mode=agent] .tab{font-size:14px;padding:11px 0}
body[data-mode=agent] .channel-filter select{font-size:14px;height:35px}
body[data-mode=agent] .conversation-title strong{font-size:15px;font-weight:600}
body[data-mode=agent] .conversation-title time{font-size:12px}
body[data-mode=agent] .preview-text{font-size:14px;line-height:1.65}
body[data-mode=agent] .channel-tag{font-size:12px;margin-top:6px}
body[data-mode=agent] .conversation-item{padding:12px 14px;min-height:76px;gap:10px;align-items:center}
body[data-mode=agent] .inbox-foot,body[data-mode=agent] .inbox-foot button{font-size:12px}
body[data-mode=agent] .chat-head h2{font-size:17px}
body[data-mode=agent] .chat-head .head-info p{font-size:13px}
body[data-mode=agent] .chat-head .text-button,body[data-mode=agent] .chat-head .block-button,body[data-mode=agent] .chat-head .resolve-button{font-size:13px;padding:8px}
body[data-mode=agent] .bubble{font-size:16px;line-height:1.8}
body[data-mode=agent] .message-meta{font-size:12px}
body[data-mode=agent] .composer textarea{font-size:16px;line-height:1.7}
body[data-mode=agent] .compose-tools,body[data-mode=agent] .image-button,body[data-mode=agent] .delivery,body[data-mode=agent] .keyboard-hint{font-size:12px}
body[data-mode=agent] .quick-replies button{font-size:13px;padding:7px 9px}
body[data-mode=agent] .send-button{font-size:14px;min-width:96px}
body[data-mode=agent] .customer-sidebar h3{font-size:15px}
body[data-mode=agent] .info-section h4{font-size:14px}
body[data-mode=agent] .info-row{font-size:13px;grid-template-columns:64px minmax(0,1fr);line-height:1.8}
body[data-mode=agent] .customer-sidebar p{font-size:12px}
body[data-mode=agent] .insights-heading p,body[data-mode=agent] .insights-toolbar label,body[data-mode=agent] .insights-toolbar input,body[data-mode=agent] .insights-toolbar select,body[data-mode=agent] .insights-toolbar button,body[data-mode=agent] .insights-panel #insights-status,body[data-mode=agent] .statistics-card span,body[data-mode=agent] .insight-note{font-size:14px}
body[data-mode=agent] .insight-table{font-size:14px}
body[data-mode=agent] .insight-table small,body[data-mode=agent] .visitor-page,body[data-mode=agent] .insight-table .text-button{font-size:13px}
body[data-mode=agent] .insight-section-title{font-size:17px}
body[data-mode=agent] #appearance-settings h3{font-size:16px}
body[data-mode=agent] #appearance-settings .theme-control,body[data-mode=agent] #appearance-settings select{font-size:14px}
body[data-mode=agent] .small-text{font-size:13px;line-height:1.8}
body[data-mode=agent] button[aria-label="区域截图"],body[data-mode=agent] .rail-tool[aria-label="客户端设置"]{display:none!important}
.desktop-settings-group{border-top:1px solid var(--border);padding-top:18px;margin:18px 0}
.desktop-settings-group p{font-size:13px;line-height:1.8;color:var(--secondary);margin:8px 0 12px}
.desktop-settings-group button{font-size:14px;border:1px solid var(--border);border-radius:6px;padding:10px 16px;background:var(--panel-soft)}
body.channel-page{height:100dvh;overflow:hidden;min-height:0}
body.channel-page .channel-rail{display:flex;width:70px;flex:0 0 70px;align-self:stretch;position:relative;border-right:0}
body.channel-page .channel-main{padding:28px 32px;overflow:auto;height:100dvh}
body.channel-page .channel-heading{margin-bottom:20px;flex-wrap:nowrap}
body.channel-page .channel-heading h1{font-size:24px;margin:4px 0 10px}
body.channel-page .eyebrow{font-size:13px}
body.channel-page .channel-heading .primary{width:auto;white-space:nowrap;flex-shrink:0;font-size:14px}
body.channel-page .channel-cards{display:flex;flex-direction:column;gap:14px}
body.channel-page .channel-card{border-radius:8px;box-shadow:none;padding:22px 24px;display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px 30px}
body.channel-page .card-top{grid-column:1/3;margin:0 0 4px;font-size:13px}
body.channel-page .channel-card h2{font-size:18px;margin:0;grid-column:1}
body.channel-page .channel-card .muted{font-size:14px;min-height:0;line-height:1.8;grid-column:1}
body.channel-page .channel-volume{font-size:13px;margin:2px 0;grid-column:1;color:var(--secondary)}
body.channel-page .card-actions{grid-column:2;grid-row:2/5;align-self:center;border:0;padding:0;gap:18px}
body.channel-page .card-actions button{font-size:14px}
body.channel-page .channel-help{margin-top:24px;border:0;border-top:1px solid var(--border);border-radius:0;padding:22px 0;background:transparent}
body.channel-page .channel-help h3{font-size:16px;color:var(--ink)}
body.channel-page .channel-help p,body.channel-page .channel-help span{font-size:14px;line-height:1.8;color:var(--secondary)}
body.channel-page .editor-nav a,body.channel-page .editor-fields label,body.channel-page .editor-fields input,body.channel-page .editor-fields select,body.channel-page .editor-fields textarea{font-size:15px}
body.channel-page #access-dialog a,body.channel-page .editor-footer span{font-size:14px}
.channel-style-preview{--preview-bg:#f1f6f4;--preview-ink:#24372f;--preview-panel:#fff;--preview-out:#dceee8;--preview-accent:#147d72;border:1px solid var(--border);border-radius:10px;overflow:hidden;margin:18px 0;background:var(--preview-bg);color:var(--preview-ink);max-width:440px;font-size:14px}
.channel-style-preview[data-style=blue]{--preview-bg:#f4f7fc;--preview-ink:#26364c;--preview-out:#dfe9ff;--preview-accent:#3565f6}
.channel-style-preview[data-style=warm]{--preview-bg:#f7f3ee;--preview-ink:#40352d;--preview-panel:#fffdfa;--preview-out:#f3e1d4;--preview-accent:#b66043}
.channel-style-preview[data-style=dark]{--preview-bg:#19212d;--preview-ink:#e7edf7;--preview-panel:#263243;--preview-out:#315d72;--preview-accent:#65d5c4}
.channel-style-preview header,.channel-style-preview footer{padding:15px 18px;background:var(--preview-panel)}
.channel-style-preview header{border-bottom:2px solid var(--preview-accent);font-weight:600}
.preview-incoming,.preview-outgoing{border-radius:9px;padding:10px 13px;margin:18px;width:fit-content;max-width:80%;line-height:1.7;background:var(--preview-panel)}
.preview-outgoing{margin-left:auto;background:var(--preview-out)}
body[data-mode=visitor][data-chat-style=blue]{--visitor-canvas:#f1f5fb;--visitor-panel:#fff;--visitor-ink:#27364b;--visitor-muted:#6d7b90;--visitor-line:#e2e8f1;--visitor-incoming:#fff;--visitor-outgoing:#e1ebff}
body[data-mode=visitor][data-chat-style=warm]{--visitor-canvas:#f5f1eb;--visitor-panel:#fffdfa;--visitor-ink:#42382f;--visitor-muted:#85756a;--visitor-line:#e8ded3;--visitor-incoming:#fffdfa;--visitor-outgoing:#f4dfce}
body[data-mode=visitor][data-chat-style=dark]{color-scheme:dark;--visitor-canvas:#19212d;--visitor-panel:#253142;--visitor-ink:#e9eff7;--visitor-muted:#a9b8ca;--visitor-line:#39485c;--visitor-incoming:#2e3d50;--visitor-outgoing:#315d72}
body[data-mode=visitor][data-chat-style]:not([data-chat-style=classic]){color:var(--visitor-ink);--muted:var(--visitor-muted);--line:var(--visitor-line)}
body[data-mode=visitor][data-chat-style]:not([data-chat-style=classic]) .visitor-background,body[data-mode=visitor][data-chat-style]:not([data-chat-style=classic]) .visitor-shell,body[data-mode=visitor][data-chat-style]:not([data-chat-style=classic]) .messages{background:var(--visitor-canvas)}
body[data-mode=visitor][data-chat-style]:not([data-chat-style=classic]) .visitor-head,body[data-mode=visitor][data-chat-style]:not([data-chat-style=classic]) .composer,body[data-mode=visitor][data-chat-style]:not([data-chat-style=classic]) .visitor-notice,body[data-mode=visitor][data-chat-style]:not([data-chat-style=classic]) .visitor-menu,body[data-mode=visitor][data-chat-style]:not([data-chat-style=classic]) .visitor-profile{background:var(--visitor-panel);color:var(--visitor-ink);border-color:var(--visitor-line)}
body[data-mode=visitor][data-chat-style]:not([data-chat-style=classic]) .bubble{background:var(--visitor-incoming);color:var(--visitor-ink);border-radius:12px}
body[data-mode=visitor][data-chat-style]:not([data-chat-style=classic]) .mine .bubble{background:var(--visitor-outgoing)}
body[data-mode=visitor][data-chat-style]:not([data-chat-style=classic]) .composer textarea,body[data-mode=visitor][data-chat-style]:not([data-chat-style=classic]) .visitor-profile input{background:var(--visitor-panel);color:var(--visitor-ink);border-color:var(--visitor-line)}
body[data-mode=visitor][data-chat-style]:not([data-chat-style=classic]) .visitor-head p,body[data-mode=visitor][data-chat-style]:not([data-chat-style=classic]) .visitor-footer,body[data-mode=visitor][data-chat-style]:not([data-chat-style=classic]) .message-meta{color:var(--visitor-muted)}
@media(max-width:900px){body.channel-page .channel-main{padding:24px}body.channel-page .card-actions{grid-column:1/3;grid-row:auto;padding-top:15px;border-top:1px solid var(--border)}}
@media(max-width:680px){.workspace-topbar{grid-column:1;padding:0 16px}body[data-mode=agent] .workspace{grid-template-rows:48px minmax(0,1fr)}body.channel-page .channel-rail{display:none!important}body.channel-page .channel-main{padding:20px 16px}body[data-mode=agent] .chat-head .text-button,body[data-mode=agent] .chat-head .block-button,body[data-mode=agent] .chat-head .resolve-button{font-size:12px;padding:6px}body[data-mode=agent] .tab{font-size:13px}body[data-mode=agent] .composer textarea{font-size:16px}}

body[data-mode=agent] .chat-head #rename,body[data-mode=agent] .chat-head #resolve,body[data-mode=agent] .chat-head #block-visitor{font-size:15px;font-weight:500;line-height:1.5;min-height:36px;padding:7px 11px;white-space:nowrap}body[data-mode=agent] .chat-head #rename{display:inline-flex;align-items:center;color:var(--text,#27364b);background:var(--panel-soft,#f1f4f9);border:1px solid var(--border,#dfe5ee);border-radius:6px}body[data-mode=agent] .chat-head #resolve{color:var(--accent,#3565f6)}body[data-mode=agent] .chat-head #block-visitor{color:#c13843}body[data-mode=agent] #quick-replies{display:flex!important;align-items:center;gap:12px}body[data-mode=agent] #open-quick-replies{font-size:15px;color:var(--accent,#3565f6);padding:8px 10px;border:1px solid var(--border,#e0e7ef);border-radius:6px}#quick-replies>span{font-size:13px;color:var(--secondary)}.reply-library{width:620px}.reply-library input,.reply-library textarea{width:100%;font-size:15px}.reply-library .reply-list{max-height:48dvh;overflow:auto;margin-top:18px}.reply-library .reply-entry{display:block;width:100%;text-align:left;padding:15px;border:1px solid var(--border,#dfe5ee);border-radius:8px;margin:10px 0;background:var(--panel,#fff)}.reply-entry strong,.reply-entry span{display:block}.reply-entry strong{font-size:15px;margin-bottom:7px}.reply-entry span{font-size:14px;line-height:1.7;white-space:pre-wrap;overflow-wrap:anywhere;color:var(--secondary)}.reply-library .reply-actions{display:flex;gap:12px;justify-content:space-between;margin-top:18px}.reply-library .reply-actions button{padding:10px 16px;border:1px solid var(--border,#dfe5ee);border-radius:6px;font-size:14px}.reply-edit-row{border-bottom:1px solid var(--border,#dfe5ee);padding:14px 0}.reply-edit-row button{color:#c13843;margin-top:10px}.reply-library .reply-status{color:#c13843;font-size:14px;margin-top:12px}@media(max-width:680px){body[data-mode=agent] .chat-head #rename,body[data-mode=agent] .chat-head #resolve,body[data-mode=agent] .chat-head #block-visitor{font-size:14px;padding:6px}#quick-replies>span{display:none}}

body[data-mode=agent] #rename{color:var(--ink);-webkit-font-smoothing:auto;text-rendering:auto}body[data-mode=agent] .agent-profile{position:relative;width:42px;height:42px;display:grid;place-items:center;background:var(--accent);color:#fff;border-radius:12px;font-size:20px;font-weight:600;padding:0;overflow:visible}.agent-profile img,.account-avatar-preview img{width:100%;height:100%;object-fit:cover;border-radius:inherit}.agent-presence-dot{position:absolute;right:-2px;bottom:-2px;width:12px;height:12px;border:2px solid var(--nav);border-radius:50%;background:#31ba84}.agent-profile[data-online="0"] .agent-presence-dot{background:#a7b0bd}#agent-presence-menu{position:fixed;left:76px;top:60px;z-index:500;width:230px;padding:12px;background:var(--panel,#fff);color:var(--ink,#27364b);border:1px solid var(--border,#dce5ee);border-radius:10px;box-shadow:0 12px 30px #142e4126}#agent-presence-menu strong{display:block;padding:8px 10px;font-size:16px}#agent-presence-menu button{display:block;width:100%;text-align:left;font-size:15px;padding:12px 10px;border-radius:6px}#agent-presence-menu button:hover{background:var(--accent-soft,#edf2ff)}.account-avatar-preview{width:64px;height:64px;border-radius:14px;background:var(--accent);color:#fff;display:grid;place-items:center;font-size:28px;margin-top:14px}#settings-dialog{max-height:90dvh;overflow:auto}#account-avatar-status{font-size:14px;color:var(--secondary);margin:8px 0}.account-settings h3{margin-top:24px;font-size:16px}

body[data-mode=agent] #agent-profile>span{font-size:20px;line-height:1;color:#fff;margin:0}

.desktop-client #toast{top:56px!important;max-width:calc(100vw - 32px);z-index:9000;font-size:15px;line-height:1.5}
body[data-mode=agent] #agent-profile.has-avatar,.account-avatar-preview.has-avatar{background:transparent!important;padding:0!important;border:0;box-shadow:none}
body[data-mode=agent] #agent-profile.has-avatar img{display:block;width:42px;height:42px;object-fit:contain}
.contact-count{font-size:12px;color:var(--secondary,#64748b);margin-right:8px}

.composer{position:relative}.compose-tools{display:flex;align-items:center;gap:6px;flex-wrap:wrap}.compose-tools .image-button,.compose-tools .compose-tool{display:inline-flex;align-items:center;justify-content:center;gap:5px;min-width:34px;height:34px;padding:6px;color:#5d718b;font-size:14px;line-height:1;border:0;border-radius:6px;background:transparent;cursor:pointer;flex:none}.compose-tools .image-button:hover,.compose-tools .compose-tool:hover{color:var(--accent,#3565f6);background:var(--accent-soft,#edf2ff)}.compose-tools svg{width:21px;height:21px;display:block;flex:none;stroke-linejoin:round;stroke-linecap:round}.emoji-picker,.send-mode-menu{position:absolute;left:12px;bottom:calc(100% - 10px);z-index:100;padding:12px;border:1px solid var(--border,#dce5ee);border-radius:10px;background:var(--panel,#fff);box-shadow:0 8px 30px #142e4126}.emoji-picker{display:grid;grid-template-columns:repeat(6,36px);gap:3px}.emoji-picker[hidden],.send-mode-menu[hidden]{display:none}.emoji-picker button{font-size:24px;width:36px;height:36px;padding:3px;border-radius:6px}.emoji-picker button:hover{background:var(--accent-soft,#edf2ff)}.send-mode-menu select{max-width:calc(100vw - 60px);font-size:14px;padding:9px}.bubble video{display:block;width:min(340px,100%);max-height:320px;border-radius:8px}.message-file{display:block;overflow-wrap:anywhere;color:inherit;font-size:15px;padding:10px;border:1px solid currentColor;border-radius:8px}

.compose-tools .image-button[hidden],.compose-tools .attachment-tool[hidden]{display:none}

.rich-message{white-space:pre-wrap}.rich-message img,.rich-editor-preview img{max-width:100%;max-height:260px;object-fit:contain;display:block;margin:6px 0}.rich-message video,.rich-editor-preview video{max-width:100%;max-height:260px;display:block}.rich-message audio,.rich-editor-preview audio{max-width:100%;display:block}.rich-card,.rich-menu{display:block;margin:8px 0;padding:12px 16px;border:1px solid var(--border,#dce5ee);background:var(--panel,#fff);color:var(--accent,#3565f6);border-radius:8px;text-decoration:none}.rich-card span{display:block;color:var(--secondary,#64748b);font-size:14px;margin-top:6px}

.reply-content-open{display:block;padding:8px 10px!important;margin:6px 0;color:var(--accent,#3565f6)!important;border:1px solid var(--border,#dce5ee)!important;border-radius:6px;font-size:14px!important;background:var(--panel,#fff)!important}.rich-editor-dialog{width:820px;max-width:94vw;max-height:90dvh;overflow:auto;color:var(--ink,#27364b);background:var(--panel,#fff)}.rich-editor-dialog input,.rich-editor-dialog textarea,.rich-editor-dialog select{font-size:14px}.rich-editor-types,.rich-format-tools,.rich-editor-actions,.rich-block-head{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.rich-editor-types{margin:12px 0;border-bottom:1px solid var(--border,#dce5ee);padding-bottom:12px}.rich-editor-types button,.rich-format-tools button,.rich-block-head button{padding:7px 10px;font-size:14px;background:var(--panel-soft,#f4f7fb);border-radius:5px}.rich-editor-types button:hover,.rich-format-tools button[aria-pressed=true]{color:var(--accent,#3565f6);background:var(--accent-soft,#edf2ff)}.rich-editor-block{border:1px solid var(--border,#dce5ee);padding:14px;margin:12px 0;border-radius:8px}.rich-block-head strong{margin-right:auto}.rich-editor-block label{display:block;margin:8px 0;font-size:14px}.rich-format-tools{padding-top:10px}.rich-format-tools select{width:auto!important;padding:6px}.rich-format-tools label{display:flex;align-items:center;gap:5px}.rich-format-tools input[type=color]{width:30px!important;height:28px;padding:0;border:0}.rich-editor-dialog textarea{display:block;width:100%;min-height:85px}.rich-editor-preview{min-height:100px;padding:16px;border:1px dashed var(--border,#dce5ee);background:var(--panel-soft,#f7f9fc);white-space:pre-wrap}.rich-editor-status{color:#c54141;font-size:14px}.rich-editor-help{color:var(--secondary,#64748b);font-size:13px;line-height:1.7}.rich-editor-actions{justify-content:flex-end;margin-top:18px}.rich-editor-actions .primary{width:auto!important;margin:0!important;padding:10px 22px}

.composer-rich-draft{max-height:180px;overflow:auto;padding:12px;border:1px solid var(--border,#dce5ee);border-radius:8px;white-space:pre-wrap}.composer-rich-draft[hidden],.composer textarea[hidden]{display:none!important}.composer-rich-draft>button{margin:8px 8px 0 0;padding:6px 10px;font-size:14px;color:var(--accent,#3565f6)}.composer-rich-draft img{max-height:100px;max-width:100%}

.reply-inline-preview{padding:14px;border:1px solid var(--border,#dce5ee);background:var(--panel-soft,#f7f9fc);border-radius:8px;white-space:pre-wrap;font-size:14px;max-height:250px;overflow:auto}.reply-inline-preview[hidden],textarea[data-rich-editor][hidden]{display:none!important}.reply-inline-preview img,.reply-inline-preview video{max-width:100%;max-height:150px;display:block}.reply-inline-preview audio{max-width:100%;display:block}

#settings-dialog{width:850px;max-width:94vw;height:min(700px,88dvh);max-height:88dvh;padding:0;overflow:hidden;border-radius:14px}#settings-form{height:100%;display:flex;flex-direction:column;min-height:0}#settings-form>.dialog-head{padding:22px 26px;border-bottom:1px solid var(--border,#dce5ee);flex:none;align-items:flex-start}#settings-form>.dialog-head h2{margin:0;font-size:21px;font-weight:600}#settings-form>.dialog-head p{margin:7px 0 0;font-size:14px;color:var(--secondary,#64748b)}.settings-shell{flex:1;min-height:0;display:grid;grid-template-columns:170px minmax(0,1fr)}.settings-tabs{padding:18px 12px;background:var(--panel-soft,#f6f8fc);border-right:1px solid var(--border,#dce5ee);display:flex;flex-direction:column;gap:6px}.settings-tabs button{text-align:left;font-size:15px;padding:12px 14px;border-radius:7px;color:var(--secondary,#64748b)}.settings-tabs button[aria-pressed=true]{color:var(--accent,#3565f6);background:var(--accent-soft,#eaf0ff);font-weight:600}.settings-content{overflow-y:auto;padding:26px 32px;scrollbar-width:thin}.settings-content>section[hidden]{display:none}.settings-content h3{font-size:18px;margin:0 0 10px;font-weight:600}.settings-description{font-size:14px;color:var(--secondary,#64748b);line-height:1.7;margin:5px 0 18px}.settings-content label{font-size:15px;margin-top:20px}.settings-content input:not([type=file]),.settings-content textarea,.settings-content select{font-size:15px;width:100%;padding:11px 12px;border-radius:7px;line-height:1.7}.settings-content .theme-control{display:block;margin-top:24px}.settings-content .theme-control select{display:block;margin-top:10px}.account-profile-row{display:flex;align-items:center;gap:20px;margin:24px 0}.account-profile-row .account-avatar-preview{width:72px;height:72px;margin:0;flex:none;object-fit:contain}.avatar-upload-button{display:inline-block!important;font-size:14px!important;margin:0 0 8px!important;padding:8px 15px;background:var(--panel,#fff);border:1px solid var(--border,#dce5ee);color:var(--ink,#27364b);border-radius:6px;cursor:pointer}.account-profile-row .settings-description{margin:0;font-size:13px}.settings-footer{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:16px 26px;border-top:1px solid var(--border,#dce5ee);flex:none;background:var(--panel,#fff)}.settings-footer span{font-size:13px;color:var(--secondary,#64748b)}#settings-form>.settings-footer .primary{width:auto;margin:0;padding:11px 24px;font-size:15px}.settings-content .desktop-settings-group{margin-top:30px;padding-top:20px;border-top:1px solid var(--border,#dce5ee)}@media(max-width:600px){#settings-dialog{height:92dvh;max-height:92dvh}.settings-shell{display:flex;flex-direction:column}.settings-tabs{flex-direction:row;padding:10px;gap:2px;border-right:0;border-bottom:1px solid var(--border,#dce5ee)}.settings-tabs button{flex:1;padding:10px 5px;font-size:13px;text-align:center}.settings-content{padding:20px}.settings-footer{padding:12px 18px}.settings-footer span{display:none}}

body[data-mode="agent"] dialog.wysiwyg-dialog{width:min(560px,calc(100vw - 32px));height:min(650px,calc(100vh - 64px));max-height:calc(100vh - 48px);padding:0;overflow:hidden;border:1px solid #e2e7ef;border-radius:14px;box-shadow:0 24px 80px #172b4d2b;background:#fff;color:#27364b;font-family:"Microsoft YaHei",Arial,sans-serif;font-size:14px}
.wysiwyg-dialog[open]{display:flex;flex-direction:column}.wysiwyg-heading{display:flex;align-items:center;justify-content:space-between;padding:18px 20px 14px;border-bottom:1px solid #edf0f5}.wysiwyg-heading h2{margin:0;font-size:17px}.wysiwyg-heading button{border:0;background:none;font-size:24px;color:#8a95a5;padding:0 4px}.wysiwyg-tabs{display:flex;flex-wrap:wrap;padding:10px 14px 6px;gap:2px;border-bottom:1px solid #edf0f5}.wysiwyg-tabs button,.wysiwyg-toolbar button,.wysiwyg-popover button{border:0;background:transparent;border-radius:5px;padding:7px 10px;color:#526479;font-size:14px;cursor:pointer}.wysiwyg-tabs button{color:#3366ff}.wysiwyg-tabs button.active{background:#edf2ff;color:#254fdb}.wysiwyg-tabs button:hover,.wysiwyg-toolbar button:hover,.wysiwyg-popover button:hover{background:#f0f4fa}.wysiwyg-toolbar{display:flex;align-items:center;gap:4px;padding:5px 14px;background:#fafbfd;border-bottom:1px solid #edf0f5}.wysiwyg-toolbar select{width:78px;margin:0;padding:6px;border:0;background:transparent;font-size:14px}.wysiwyg-toolbar button[aria-label="文字颜色"]{text-decoration:underline;text-decoration-thickness:3px;text-underline-offset:4px}.wysiwyg-toolbar button[aria-label="插入图片"]{font-size:21px;line-height:20px}.wysiwyg-surface{flex:1;min-height:140px;overflow:auto;padding:18px 20px;outline:none;white-space:pre-wrap;overflow-wrap:anywhere;color:#27364b;font-size:14px;line-height:1.7;background:#fff}.wysiwyg-surface:empty:before{content:"在这里输入回复内容…";color:#a0aabc;pointer-events:none}.wysiwyg-surface img{max-width:100%;max-height:240px;object-fit:contain}.wysiwyg-surface video{max-width:100%;max-height:220px}.wysiwyg-surface audio{max-width:100%}.wysiwyg-surface a{color:#3366ff}.wysiwyg-status{padding:0 20px;min-height:24px;font-size:12px;color:#a65b26}.wysiwyg-footer{display:flex;gap:12px;padding:12px 16px;border-top:1px solid #edf0f5;background:#fafbfd}.wysiwyg-footer button{flex:1;padding:11px;border:1px solid #e2e7ef;border-radius:7px;background:#fff;font-size:14px;cursor:pointer}.wysiwyg-footer button.primary{color:#fff;background:#3366ff;border-color:#3366ff}.wysiwyg-popover{position:absolute;z-index:2;top:155px;left:18px;max-width:calc(100% - 36px);width:276px;padding:12px;border:1px solid #e2e7ef;border-radius:9px;box-shadow:0 8px 24px #172b4d20;background:#fff}.wysiwyg-popover[hidden]{display:none}.wysiwyg-popover strong{display:block;padding:0 4px 8px;font-size:13px}.wysiwyg-popover label{display:flex;align-items:center;justify-content:space-between;margin:8px 4px 0;font-size:13px}.wysiwyg-popover input[type="color"]{width:36px;height:26px;padding:0;border:0}.wysiwyg-colors{display:grid;grid-template-columns:repeat(6,1fr);gap:8px;padding:4px}.wysiwyg-colors button{width:28px;height:28px;padding:0;border:1px solid #0002;border-radius:5px}.wysiwyg-popover input:not([type="color"]),.wysiwyg-popover select{box-sizing:border-box;width:100%;margin:4px 0;padding:8px;border:1px solid #e2e7ef;border-radius:5px}.wysiwyg-asset{position:relative;margin:8px 0;padding:10px;border:1px solid #e7ebf2;border-radius:8px;white-space:normal}.wysiwyg-remove{position:absolute;right:3px;top:3px;border:0;border-radius:50%;background:#fff;color:#7d8797;cursor:pointer;z-index:1}.channel-page .rail .agent-profile{margin:24px auto 36px}

body[data-mode="agent"] .wysiwyg-footer button{margin:0!important;min-height:44px;height:44px;padding:10px 16px!important;display:flex;align-items:center;justify-content:center}

body[data-mode=agent] #inbox-button,body[data-mode=agent] #inbox-nav{position:relative;overflow:visible}.nav-unread-badge{position:absolute;right:5px;top:7px;min-width:18px;height:18px;line-height:18px;padding:0 4px;border:2px solid var(--nav,#272a32);box-sizing:content-box;border-radius:12px;background:#f04452;color:#fff;font:600 11px/18px Arial,sans-serif;text-align:center;pointer-events:none;z-index:2}.nav-unread-badge[hidden]{display:none!important}.reply-transfer-tools{display:flex;gap:8px;align-items:center}.reply-transfer-tools button{padding:8px 12px;border:1px solid var(--border,#dce5ee);border-radius:6px;background:var(--panel,#fff);color:var(--accent,#3366ff);font-size:14px;cursor:pointer}.reply-library .reply-actions{flex-wrap:wrap;align-items:center}.reply-library .reply-actions .primary{margin:0}#quick-import-preview{width:640px;max-width:94vw}#quick-import-preview select{width:100%;padding:10px;font-size:14px}.quick-import-summary{font-size:14px;line-height:1.8;color:var(--ink,#27364b)}.quick-import-examples{max-height:38vh;overflow:auto;margin:14px 0;border:1px solid var(--border,#dce5ee);border-radius:6px}.quick-import-examples>div{padding:10px 12px;border-bottom:1px solid var(--border,#dce5ee)}.quick-import-examples strong,.quick-import-examples span{display:block}.quick-import-examples strong{font-size:14px}.quick-import-examples span{font-size:13px;color:var(--secondary,#64748b);white-space:pre-wrap;max-height:54px;overflow:hidden;line-height:1.7;margin-top:6px}
body[data-mode=visitor]{font-family:"Microsoft YaHei","PingFang SC",Arial,sans-serif;text-rendering:optimizeLegibility}body[data-mode=visitor] .bubble{font-size:12px;line-height:1.65;font-weight:400}body[data-mode=visitor] .message-meta{font-size:12px;color:#64748b;line-height:1.6}body[data-mode=visitor] .visitor-head h2{font-size:16px;font-weight:600}body[data-mode=visitor] .visitor-head .head-info p,body[data-mode=visitor] #service-status,body[data-mode=visitor] .welcome-card{font-size:14px;line-height:1.7}body[data-mode=visitor] .delivery{font-size:12px;color:#64748b}body[data-mode=visitor] .composer textarea{font-size:16px;line-height:1.7;color:#243247}body[data-mode=visitor] .image-button{font-size:14px;color:#425b7c}body[data-mode=visitor] .send-button{font-size:14px;min-height:38px;font-weight:500}body[data-mode=visitor] .compose-tool svg{width:22px;height:22px;stroke-width:1.7}

body[data-mode=visitor] .visitor-notice{font-size:14px;line-height:1.7;color:var(--visitor-ink,#334155)}body[data-mode=visitor] .private-badge{font-size:12px;color:var(--visitor-muted,#64748b)}body[data-mode=visitor] .visitor-footer{font-size:12px}

body[data-mode=agent] .conversation-item .preview{margin-top:4px!important;align-items:center;gap:6px}body[data-mode=agent] .conversation-item .preview-text{min-width:0;flex:1}body[data-mode=agent] .conversation-title strong{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;min-width:0}body[data-mode=agent] .conversation-title time{flex-shrink:0}body[data-mode=agent] .conversation-item .avatar{width:34px;height:34px;border-radius:8px}.customer-presence{display:inline-flex;align-items:center;gap:4px;flex-shrink:0;font-size:12px;line-height:1.6;color:var(--secondary,#64748b);white-space:nowrap}.customer-presence:before{content:"";display:inline-block;width:6px;height:6px;flex-shrink:0;border-radius:50%;background:#94a3b8}.customer-presence.is-online{color:#16845c}.customer-presence.is-online:before{background:#21b17b}:root[data-theme=dark] .customer-presence.is-online{color:#63d9ac}

.quick-suggestions{position:absolute;left:16px;right:16px;bottom:calc(100% + 6px);z-index:25;max-width:540px;background:var(--panel,#fff);border:1px solid var(--border,#dce5ee);border-radius:9px;box-shadow:0 6px 24px #17283d24;overflow:hidden}.quick-suggestion-hint{font-size:12px;line-height:1.7;padding:9px 12px;color:var(--secondary,#64748b);border-bottom:1px solid var(--border,#dce5ee)}.quick-suggestion-options{max-height:min(300px,40dvh);overflow:auto}.quick-suggestion{display:block;width:100%;text-align:left;padding:10px 12px;background:transparent;color:var(--ink);border:0;border-radius:0;cursor:pointer}.quick-suggestion strong,.quick-suggestion span{display:block;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.quick-suggestion strong{font-size:14px;line-height:1.7}.quick-suggestion span{font-size:13px;line-height:1.7;color:var(--secondary)}.quick-suggestion[aria-selected=true],.quick-suggestion:hover{background:var(--accent-soft,#edf2ff)}body[data-mode=agent] .composer{position:relative}
body[data-mode=agent] .customer-sidebar{width:var(--customer-panel-width,300px)!important;min-width:0}body[data-mode=agent] .customer-sidebar.expanded{width:min(var(--customer-panel-width,300px),calc(100vw - 24px))!important}.customer-actions{display:flex;gap:12px;align-items:center;padding:18px 0 24px;border-top:1px solid var(--border);margin-top:4px}body[data-mode=agent] .customer-actions #rename{display:inline-flex!important}body[data-mode=agent] .customer-actions button{font-size:14px;padding:8px 16px;min-height:36px;border:1px solid var(--border);border-radius:6px;background:var(--panel)}.customer-actions .block-button{color:#d43c4b}.customer-panel-resizer{display:none;z-index:35;cursor:col-resize;touch-action:none}.customer-panel-resizer:after{content:'';position:absolute;top:0;bottom:0;left:3px;width:2px;transition:background .15s}.customer-panel-resizer:hover:after,.customer-panel-resizer:focus-visible:after,.resizing-customer-panel .customer-panel-resizer:after{background:var(--accent)}.resizing-customer-panel,.resizing-customer-panel *{cursor:col-resize!important;user-select:none!important}
@media(min-width:1051px){body[data-mode=agent] .active-chat{position:relative;grid-template-columns:minmax(300px,1fr) var(--customer-panel-width,300px)}.customer-panel-resizer{display:block;position:absolute;top:0;bottom:0;right:calc(var(--customer-panel-width,300px) - 4px);width:8px}}
@media(max-width:1050px){.customer-panel-resizer{display:none}body[data-mode=agent] .customer-sidebar.expanded{padding-left:19px;padding-right:19px}}
.history-tabs{display:flex;align-items:stretch;gap:28px;height:100%;min-height:48px}.history-tabs button{font-size:16px;color:var(--secondary);border-radius:0;padding:0 6px;background:transparent;border-bottom:2px solid transparent}.history-tabs button.active{color:var(--accent);border-bottom-color:var(--accent)}.history-tabs #unread-total{font-size:11px;margin-left:8px;padding:2px 5px;background:var(--accent-soft);border-radius:5px}.blacklist-row{display:flex;justify-content:space-between;gap:14px;align-items:center;padding:16px 0;border-bottom:1px solid var(--border)}.blacklist-row>div{min-width:0}.blacklist-row strong{font-size:15px}.blacklist-row span{display:block;font-size:12px;line-height:1.7;color:var(--secondary);margin-top:5px}.blacklist-row button{white-space:nowrap;color:var(--accent)}.blacklist-pagination{display:flex;gap:12px;justify-content:flex-end;margin-top:20px}.blacklist-pagination button{font-size:14px;padding:8px 12px;border:1px solid var(--border);border-radius:5px}#blacklist-count{font-size:13px;color:var(--secondary);margin-top:16px}#settings-dialog:has([data-settings-panel=blacklist]:not([hidden])) .settings-footer{display:none}.recall-message{align-self:flex-end;font-size:12px;line-height:1.7;padding:3px 6px;margin-top:3px;border:0;background:transparent;color:var(--secondary);opacity:0}.message-row:hover .recall-message,.recall-message:focus-visible{opacity:1}.message-row.message-recalled{align-items:center;align-self:stretch;margin:12px 0}.message-recalled p{font-size:12px;color:var(--secondary);margin:0;line-height:1.8}@media(hover:none){.recall-message{opacity:1}}

body[data-mode=visitor] .service-avatar.has-avatar{background:transparent!important;border-color:transparent!important;box-shadow:none!important;padding:0}body[data-mode=visitor] .service-avatar.has-avatar img{background:transparent;object-fit:contain}.delivery{display:none!important}.message-footer{display:flex;gap:8px;align-items:center;align-self:flex-end;margin-top:4px}.message-footer .recall-message{margin:0;padding:0 4px}.message-receipt{font-size:12px;line-height:1.8;color:var(--secondary)}

body[data-mode=agent] .conversation-item{cursor:pointer;text-align:left}body[data-mode=agent] .conversation-item .avatar{position:relative;overflow:visible}body[data-mode=agent] .conversation-item .customer-presence{position:absolute;right:-2px;bottom:-2px;border:2px solid var(--panel,#fff);border-radius:50%;background:#94a3b8;width:10px;height:10px}body[data-mode=agent] .conversation-item .customer-presence:before{width:6px;height:6px}body[data-mode=agent] .conversation-item .customer-presence.is-online{background:#21b17b}body[data-mode=agent] .conversation-end{flex-shrink:0;color:var(--secondary,#64748b);font-size:12px;padding:2px 6px;border-radius:4px;line-height:1.5}body[data-mode=agent] .conversation-end:hover{background:var(--accent-soft,#edf2ff);color:var(--accent,#3565f6)}

body[data-mode=agent] .active-chat{grid-template-rows:auto minmax(0,1fr) auto}body[data-mode=agent] .customer-sidebar{grid-row:1/4}body[data-mode=agent] .composer-quick-reply{margin-left:auto;white-space:nowrap;font-size:14px!important;padding:5px 8px!important;border:0!important;background:transparent}body[data-mode=agent] .compose-tools{gap:16px;justify-content:flex-start}body[data-mode=agent] .compose-tools .delivery{display:none!important}

.agent-profile:not([data-online]){visibility:hidden}.reply-library .reply-actions{flex-wrap:wrap;align-items:center;gap:10px}.reply-library .reply-transfer-tools{display:flex;gap:8px;flex-wrap:wrap}.reply-library .reply-actions .primary{order:-1}.reply-library .reply-actions .reply-transfer-tools{margin-right:auto}#quick-create form>.primary{margin-top:18px}

body[data-mode=agent] .rail #agent-profile{margin:24px auto 36px;flex-shrink:0}#quick-create .inline-reply-editor{position:relative;display:flex;flex-direction:column;width:100%;height:360px;max-height:55dvh;border:1px solid #e2e7ef;border-radius:9px;overflow:hidden;margin-top:8px}#quick-create .inline-reply-editor .wysiwyg-surface{min-height:100px}#quick-create .inline-reply-editor .wysiwyg-popover{top:98px}#quick-create .inline-reply-editor .wysiwyg-tabs{padding:8px}#quick-create .inline-reply-editor .wysiwyg-toolbar{padding:5px 8px}

body[data-mode=agent] .rail{padding-top:0!important}

body[data-mode=visitor] .composer{display:grid;grid-template-columns:minmax(0,1fr) auto;grid-template-rows:minmax(76px,auto) auto;column-gap:10px;row-gap:8px;padding:14px 16px}body[data-mode=visitor] .composer #message-input,body[data-mode=visitor] .composer .composer-rich-draft{grid-column:1/-1;grid-row:1;min-height:76px;margin:0;padding:0;resize:none;font-family:"Microsoft YaHei","PingFang SC",Arial,sans-serif;font-weight:400;text-rendering:auto;-webkit-font-smoothing:auto}body[data-mode=visitor] .composer #message-input::placeholder{color:#9aa5b4;opacity:1;font-size:14px;font-weight:400}body[data-mode=visitor] .composer .compose-tools{grid-column:1;grid-row:2;gap:8px;justify-content:flex-start;flex-wrap:nowrap;margin:0}body[data-mode=visitor] .composer .compose-bottom{grid-column:2;grid-row:2;margin:0;display:flex;align-items:center;justify-content:flex-end}body[data-mode=visitor] .composer .keyboard-hint{display:none}body[data-mode=visitor] .composer .image-button span{display:none}body[data-mode=visitor] .composer .compose-tool,body[data-mode=visitor] .composer .image-button{width:32px;min-width:32px;height:34px;padding:5px}body[data-mode=visitor] #visitor-questions{display:flex;flex-wrap:wrap;align-items:center;justify-content:flex-start;gap:8px;padding:10px 16px;margin:0;border:0;background:transparent;flex-shrink:0}body[data-mode=visitor] #visitor-questions[hidden]{display:none}body[data-mode=visitor] #visitor-questions button{display:inline-flex;align-items:center;justify-content:center;padding:4px 10px;min-height:26px;max-width:100%;border:1px solid #eceef2;border-radius:999px;background:#fff;color:#46505e;font:400 12px/1.4 "Microsoft YaHei","PingFang SC",Arial,sans-serif;letter-spacing:normal;text-rendering:auto;-webkit-font-smoothing:auto;white-space:normal;overflow-wrap:anywhere}body[data-mode=visitor] #visitor-questions button:hover{border-color:var(--green);color:var(--green)}

.history-heading{display:flex;align-items:center;width:100%;gap:8px}.history-heading .history-tabs{flex:1;gap:24px}.history-search-toggle{display:grid;place-items:center;width:34px;height:34px;padding:7px;border:0;border-radius:6px;color:var(--secondary);background:transparent;cursor:pointer}.history-search-toggle svg{width:20px;height:20px}.history-search-toggle:hover,.history-search-toggle[aria-expanded=true]{color:var(--accent);background:var(--accent-soft)}#conversation-search[hidden]{display:none!important}body[data-mode=agent] #ai-assistant{font:600 16px/1 Arial,sans-serif;letter-spacing:0}body[data-mode=agent] #ai-assistant:before{display:none}

.messages{scroll-behavior:auto;overflow-anchor:none}

body[data-mode=agent] #visitors-nav{position:relative;overflow:visible}.nav-visitors-badge{background:#1da779}

body[data-mode=visitor] #send-button[hidden]{display:none!important}

body[data-mode=agent]:not([data-mobile-workbench="1"]) .rail-item,
body[data-mode=agent]:not([data-mobile-workbench="1"]) .channels-entry,
body[data-mode=agent]:not([data-mobile-workbench="1"]) .rail-tool{
  width:46px;min-width:46px;max-width:46px;height:46px;flex-shrink:0;border-radius:14px;margin:0 auto;
  color:#aeb9ce;background:transparent;transition:background .15s,color .15s;
}
body[data-mode=agent]:not([data-mobile-workbench="1"]) .rail-item:before,
body[data-mode=agent]:not([data-mobile-workbench="1"]) .channels-entry:before{width:24px;height:24px}
body[data-mode=agent]:not([data-mobile-workbench="1"]) .rail-item:hover,
body[data-mode=agent]:not([data-mobile-workbench="1"]) .channels-entry:hover{background:transparent;color:#fff}
body[data-mode=agent]:not([data-mobile-workbench="1"]) .rail-item.active,
body[data-mode=agent]:not([data-mobile-workbench="1"]) .channels-entry.active{
  color:var(--accent)!important;background:transparent;box-shadow:none;
}
body[data-mode=agent]:not([data-mobile-workbench="1"]) .rail-item:focus-visible,
body[data-mode=agent]:not([data-mobile-workbench="1"]) .channels-entry:focus-visible{outline:2px solid var(--accent);outline-offset:3px}
body[data-mode=agent]:not([data-mobile-workbench="1"]) .rail{gap:10px}
body[data-mode=agent]:not([data-mobile-workbench="1"]) .rail-bottom{gap:10px}
body[data-mode=agent]:not([data-mobile-workbench="1"]) .rail .nav-unread-badge{top:-2px;right:-5px}
body[data-mode=agent] .rail-item:before{mask-image:url('/nav-chat.svg?v=2')}
body[data-mode=agent] .channels-entry:before{mask-image:url('/nav-channels.svg?v=2')}
body[data-mode=agent] #visitors-nav:before{mask-image:url('/nav-visitors.svg?v=2')}
body[data-mode=agent] #statistics-nav:before{mask-image:url('/nav-statistics.svg?v=2')}
body[data-mode=agent] #settings-button:before{mask-image:url('/nav-settings.svg')}
body[data-mode=agent] #logout:before{mask-image:url('/nav-exit.svg')}
.reply-library details.reply-entry,.reply-library details.reply-edit-row{
  padding:0;margin:9px 0;border:1px solid var(--border,#dfe5ee);border-radius:10px;background:var(--panel,#fff);
}
.reply-summary{display:grid;grid-template-columns:minmax(0,1fr) 16px;column-gap:14px;padding:13px 15px;cursor:pointer;list-style:none;text-align:left}
.reply-summary::-webkit-details-marker{display:none}
.reply-summary:after{content:'›';grid-column:2;grid-row:1/3;align-self:center;color:var(--secondary);font:24px/1 Arial;transition:transform .15s}
details[open]>.reply-summary:after{transform:rotate(90deg)}
.reply-summary strong{display:block;min-width:0;margin:0 0 5px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:14px;line-height:1.5;color:var(--ink)}
.reply-summary .reply-excerpt{display:block;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:12px;line-height:1.7;color:var(--secondary)}
.reply-summary:hover{background:var(--panel-soft,#f8fafd);border-radius:10px}
.reply-summary:focus-visible{outline:2px solid var(--accent);outline-offset:-2px;border-radius:10px}
.reply-expanded,.reply-edit-fields{padding:14px 15px 15px;border-top:1px solid var(--border,#dfe5ee)}
.reply-full-content{max-height:40dvh;overflow:auto;white-space:pre-wrap;overflow-wrap:anywhere;font-size:14px;line-height:1.8;color:var(--ink)}
.reply-full-content img,.reply-full-content video{max-width:100%;max-height:240px;object-fit:contain}
.reply-full-content audio{max-width:100%}
.reply-library .reply-use{display:block;margin:14px 0 0 auto;padding:8px 13px;border:0;border-radius:7px;background:var(--accent-soft);color:var(--accent);font-size:13px}
.reply-edit-fields input{margin-bottom:10px}
@media(prefers-reduced-motion:reduce){.reply-summary:after,body[data-mode=agent] .rail-item{transition:none}}
@media(max-width:680px){
  body[data-mode=visitor]{height:var(--visitor-viewport-height,100dvh);overflow:hidden;-webkit-text-size-adjust:100%;overscroll-behavior-y:none}
  body[data-mode=visitor] .visitor-background{height:100%;min-height:0;padding:0;overflow:hidden}
  body[data-mode=visitor] .visitor-shell{height:100%;min-height:0;max-height:none;display:flex;flex-direction:column}
  body[data-mode=visitor][data-embedded="0"] .visitor-head{padding:12px 16px;padding-top:max(12px,env(safe-area-inset-top));gap:11px;background:var(--green);color:#fff;flex-shrink:0}
  body[data-mode=visitor][data-embedded="0"] .visitor-head h2{color:#fff;font-size:15px;line-height:1.5}
  body[data-mode=visitor][data-embedded="0"] .visitor-head .head-info p{color:#ffffffcf;font-size:11px;line-height:1.5;margin-top:2px}
  body[data-mode=visitor][data-embedded="0"] .service-avatar{width:38px;height:38px;flex-shrink:0;border-radius:10px;background:#ffffff1f;color:#fff}
  body[data-mode=visitor] .private-badge{display:none}
  body[data-mode=visitor] .visitor-notice{padding:9px 14px;font-size:11px;line-height:1.6;max-height:54px;overflow:auto;flex-shrink:0;border-bottom:1px solid #e9edf3}
  body[data-mode=visitor] .visitor-shell .messages{flex:1;min-height:0;padding:16px 12px 12px;scroll-padding-bottom:12px;overscroll-behavior:contain;-webkit-overflow-scrolling:touch}
  body[data-mode=visitor] .message-row{margin-bottom:18px}
  body[data-mode=visitor] .message-meta{font-size:10px;line-height:1.5;margin:0 3px 6px}
  body[data-mode=visitor] .bubble{max-width:86%;padding:10px 12px;border-radius:12px;font-size:12px;line-height:1.7;overflow-wrap:anywhere}
  body[data-mode=visitor] .bubble img,body[data-mode=visitor] .bubble video{max-width:100%;max-height:240px;object-fit:contain}
  body[data-mode=visitor] #visitor-questions{flex-wrap:nowrap;gap:6px;padding:8px 12px;max-height:none;overflow-x:auto;overscroll-behavior-x:contain;scrollbar-width:none}
  body[data-mode=visitor] #visitor-questions::-webkit-scrollbar{display:none}
  body[data-mode=visitor] #visitor-questions button{flex:0 0 auto;min-height:30px;padding:5px 10px;font-size:11px;line-height:1.5;white-space:nowrap}
  body[data-mode=visitor] .visitor-shell .composer{flex-shrink:0;grid-template-rows:minmax(48px,auto) 40px;column-gap:6px;row-gap:6px;padding:10px 12px max(8px,env(safe-area-inset-bottom));border-top:1px solid #e7ecf2;background:var(--visitor-panel,#fff)}
  body[data-mode=visitor] .composer #message-input{height:54px;min-height:48px;max-height:110px;font-size:16px;line-height:1.5;border:0;background:transparent;box-shadow:none}
  body[data-mode=visitor] .composer #message-input::placeholder{font-size:13px;color:#a4adbb}
  body[data-mode=visitor] .composer .compose-tools{gap:2px;min-width:0}
  body[data-mode=visitor] .composer .compose-tool,body[data-mode=visitor] .composer .image-button{width:34px;min-width:34px;height:40px;padding:7px;display:inline-flex;align-items:center;justify-content:center;color:#6c7c94;border-radius:8px;touch-action:manipulation}
  body[data-mode=visitor] .composer .compose-tool svg,body[data-mode=visitor] .composer .image-button svg{width:21px;height:21px}
  body[data-mode=visitor] .composer .compose-tool:active{background:var(--accent-soft,#edf2ff)}
  body[data-mode=visitor] .composer .send-button{min-width:66px;min-height:36px;padding:8px 12px;border-radius:9px;font-size:13px}
  body[data-mode=visitor] .composer .send-button>span{display:none}
  body[data-mode=visitor] .emoji-picker{left:10px;right:10px;width:auto;max-width:none;bottom:calc(100% + 6px)}
  body[data-mode=visitor] .typing-consent-popover{max-width:calc(100vw - 24px)}
  .reply-library .reply-actions{flex-wrap:wrap;gap:8px}
  .reply-library .reply-actions button{padding:9px 11px;font-size:13px}
}
@media(max-width:680px) and (max-height:420px){
  body[data-mode=visitor] .visitor-notice{display:none}
  body[data-mode=visitor] .composer #message-input{height:38px;min-height:38px}
  body[data-mode=visitor] .visitor-shell .composer{grid-template-rows:minmax(38px,auto) 36px;padding-top:6px;row-gap:2px}
}


body.channel-page .channel-cards{gap:10px}
body.channel-page .channel-card{display:grid;grid-template-columns:minmax(180px,1fr) 100px auto;align-items:center;gap:16px 24px;padding:16px 20px;border-radius:10px;min-height:90px}
body.channel-page .channel-info{min-width:0}
body.channel-page .channel-name{display:flex;align-items:center;gap:12px;min-width:0}
body.channel-page .channel-name h2{font-size:16px;line-height:1.5;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
body.channel-page .channel-name .pill{flex:none;padding:4px 9px;font-size:11px;line-height:1.4}
body.channel-page .channel-info .muted{margin:5px 0 0;font-size:13px;line-height:1.5;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
body.channel-page .channel-metrics{display:flex;flex-direction:column;gap:7px;font-size:13px;white-space:nowrap}
body.channel-page .channel-metrics .channel-volume{margin:0;font-size:12px}
body.channel-page .channel-card .card-actions{grid-column:auto;grid-row:auto;align-self:center;justify-content:flex-end;border:0;padding:0;gap:16px}
body.channel-page .channel-card .card-actions button{font-size:13px;min-height:36px;white-space:nowrap}
body.channel-page .channel-help{margin-top:18px;padding:16px 0}
body.channel-page .channel-help summary{color:var(--secondary);font-size:13px;cursor:pointer;width:fit-content}
@media(max-width:1050px){body.channel-page .channel-card{grid-template-columns:minmax(0,1fr) auto;gap:10px 16px}body.channel-page .channel-card .card-actions{grid-column:1/-1;justify-content:flex-start;gap:20px}body.channel-page .channel-card .card-actions button{min-height:30px}}
@media(max-width:600px){body.channel-page .channel-card{display:grid!important;padding:14px 16px;gap:9px 12px}body.channel-page .channel-name{gap:8px}body.channel-page .channel-name h2{font-size:15px}body.channel-page .channel-metrics{align-items:flex-end}body.channel-page .channel-card .card-actions{gap:16px;padding-top:8px;border-top:1px solid var(--border)}body.channel-page .channel-card .card-actions button{min-height:32px}}

body[data-mode=agent]:not([data-mobile-workbench="1"]) .customer-sidebar h3{height:50px;margin-bottom:16px;letter-spacing:0}
body[data-mode=agent]:not([data-mobile-workbench="1"]) .customer-sidebar .info-section{padding:0;margin-bottom:20px}
body[data-mode=agent]:not([data-mobile-workbench="1"]) .customer-sidebar .info-section h4{margin:0 0 9px;padding:0 0 8px;font-size:14px}
body[data-mode=agent]:not([data-mobile-workbench="1"]) .customer-sidebar .info-row{margin:7px 0;font-size:13px;line-height:1.7;grid-template-columns:64px minmax(0,1fr);gap:8px}
body[data-mode=agent]:not([data-mobile-workbench="1"]) .customer-sidebar .info-row dd{min-width:0}
body[data-mode=agent]:not([data-mobile-workbench="1"]) .customer-sidebar .info-row a{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
body.channel-page .channel-cards{display:grid;grid-template-columns:repeat(auto-fill,minmax(min(100%,340px),1fr));gap:12px;align-items:start}
body.channel-page .channel-card{grid-template-columns:minmax(0,1fr) auto;gap:12px;padding:16px;min-height:0}
body.channel-page .channel-name{gap:8px}
body.channel-page .channel-name h2{font-size:15px}
body.channel-page .channel-name .pill{font-size:10px;padding:3px 7px}
body.channel-page .channel-metrics{align-items:flex-end;font-size:12px;gap:6px}
body.channel-page .channel-card .card-actions{grid-column:1/-1;grid-row:auto;justify-content:flex-start;gap:16px;padding-top:10px;border-top:1px solid var(--border)}
body.channel-page .channel-card .card-actions button{min-height:30px;font-size:12px}
body[data-mode=agent] .inbox-head:has(.history-heading){height:44px;min-height:44px;padding:0 14px;flex:none}
body[data-mode=agent] .history-heading{justify-content:space-between;gap:12px;height:100%}
body[data-mode=agent] .history-heading .history-tabs{flex:1;min-width:0;min-height:0;gap:0}
body[data-mode=agent] .history-heading .history-tabs>[role=tab]{flex:1;min-width:0;min-height:0;text-align:center}
body[data-mode=agent] .history-heading .history-search-toggle{margin-left:auto;flex:none}
@view-transition{navigation:auto}
body[data-mode=agent]:not([data-mobile-workbench="1"]) .rail{view-transition-name:support-navigation}
@media(min-width:681px) and (max-width:1050px){body.channel-page .channel-rail{width:65px;flex-basis:65px}}
::view-transition-old(root),::view-transition-new(root),::view-transition-old(support-navigation),::view-transition-new(support-navigation){animation:none;mix-blend-mode:normal}
::view-transition-group(support-navigation){animation-duration:0s}
body[data-mode=agent]:not([data-mobile-workbench="1"]) .rail-item,body[data-mode=agent]:not([data-mobile-workbench="1"]) .channels-entry{transform:none;transition:none}
body[data-mode=agent]:not([data-mobile-workbench="1"]) .rail-item:before,body[data-mode=agent]:not([data-mobile-workbench="1"]) .channels-entry:before{width:24px;height:24px;transform:none;transition:none}
body[data-mode=visitor] .visitor-notice,body[data-mode=visitor] .message-meta{font-family:-apple-system,BlinkMacSystemFont,"PingFang SC","Microsoft YaHei",Arial,sans-serif;font-weight:400;letter-spacing:0;text-rendering:auto;-webkit-font-smoothing:auto;text-shadow:none;opacity:1}
body[data-mode=visitor] .visitor-notice{font-size:12px;line-height:1.7;color:var(--visitor-ink,#33465c)}
body[data-mode=visitor] .message-meta{font-size:11px;line-height:1.6;color:var(--visitor-muted,#718096)}
.workspace-channels{grid-column:2/4;grid-row:2;min-width:0;min-height:0;overflow:hidden;background:var(--canvas)}
.desktop-client body[data-mode=agent] .workspace-channels{grid-row:1!important}
.workspace-channels iframe{display:block;width:100%;height:100%;border:0}
.download-chat-entry{margin-top:20px;padding:16px;border:1px solid var(--border,#dce5ee);border-radius:9px;background:var(--panel-soft,#f5f8fc)}
.download-chat-entry h3{font-size:15px;margin:0 0 8px}
.download-chat-entry p,.download-chat-entry li{font-size:13px;line-height:1.8;color:var(--secondary,#64748b)}
.download-chat-entry summary{font-size:13px;cursor:pointer;margin-top:12px;color:var(--accent,#3565f6)}
.download-chat-entry ol{padding-left:20px}
.workspace.channels-open>.inbox,.workspace.channels-open>.conversation-panel,.workspace.channels-open>.insights-panel{display:none!important}
body.channel-page[data-workspace-frame="1"]{display:block;height:100dvh!important;padding:0!important}
body.channel-page[data-workspace-frame="1"]>.rail,body.channel-page[data-workspace-frame="1"]>.channel-mobile-header{display:none!important}
body[data-mode=agent].channel-page[data-workspace-frame="1"]>.channel-main{width:100%;height:100dvh!important;max-height:none;margin:0}
body.channel-page[data-workspace-frame="1"] #desktop-titlebar{display:none!important}
.message-row:not(.message-recalled){display:grid;grid-template-columns:26px minmax(0,1fr);column-gap:8px;row-gap:5px;align-items:start}
.message-row.mine:not(.message-recalled){grid-template-columns:minmax(0,1fr) 26px}
.message-avatar{grid-column:1;grid-row:2;width:26px;height:26px;border-radius:5px;display:grid;place-items:center;color:#fff;background:#4d91f1;overflow:hidden;align-self:start}
.message-avatar.device-mobile{background:#f47b8b}
.message-avatar svg{display:block;width:19px;height:19px}
.message-avatar.has-avatar{background:transparent;border-radius:0}
.message-avatar img{display:block;width:100%;height:100%;object-fit:contain}
.message-avatar.avatar-fallback{background:var(--accent,#3565f6);font-size:16px;font-weight:600}
.message-row.mine>.message-avatar{grid-column:2}
.message-row:not(.message-recalled)>.message-meta{grid-column:1 / -1;grid-row:1;justify-self:start;margin:0;padding:0}
.message-row.mine:not(.message-recalled)>.message-meta{grid-column:1 / -1;justify-self:end}
.message-row:not(.message-recalled)>.bubble{grid-column:2;grid-row:2;justify-self:start;max-width:min(100%,600px);min-width:0}
.message-row.mine:not(.message-recalled)>.bubble{grid-column:1;justify-self:end}
.message-row>.message-footer{grid-column:1;grid-row:3;justify-self:end}
@media(max-width:680px){.message-row:not(.message-recalled){grid-template-columns:24px minmax(0,1fr);column-gap:7px}.message-row.mine:not(.message-recalled){grid-template-columns:minmax(0,1fr) 24px}.message-avatar{width:24px;height:24px}.message-avatar svg{width:18px;height:18px}}
body[data-mode=agent] .chat-head #pin-conversation,body[data-mode=agent] .chat-head #resolve{display:inline-flex;align-items:center;justify-content:center;gap:5px;white-space:nowrap}body[data-mode=agent] .chat-head #pin-conversation{font-size:13px;min-height:36px;padding:7px 9px;color:var(--secondary,#718096);border-radius:6px}body[data-mode=agent] .chat-head #pin-conversation[aria-pressed=true]{color:var(--accent,#3565f6);background:var(--accent-soft,#eef3ff)}.chat-head #pin-conversation svg,.chat-head #resolve svg{width:16px;height:16px;flex:none}.pinned-indicator{display:inline-flex;vertical-align:middle;margin-right:5px;color:var(--accent,#3565f6)}.pinned-indicator svg{width:12px;height:12px;flex:none}